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Small Service Providers and the Digital Age

Executive Summary:Small service providers[1] offer critical services, which are valuable for their customers, and are a significant part of the global economy.  However, unlike large enterprises, it is exceedingly difficult for small service providers to excel in all the key aspects of...
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Introduction: Put Your Business Online: A Guide for Accelerating Your Business on the Internet

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. ​Introduction As the owner of a small business, you juggle multiple responsibilities every day. You try to improve your...
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Part 1: Your Customers Live in an Internet World (chapters 1 and 2)

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. ​CHAPTER 1: Consumer Behavior   In this chapter, we will outline the...
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Part 1: Your Customers Live in an Internet World (chapters 3 and 4)

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. Chapter 3.  Business Behavior: Finance in an Online World Finance and payments are critical aspects for any business. We will...
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Part 2: Taking Advantage of the Online World(Chapters 5 and 6)

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. Part 2: TAKING ADVANTAGE OF THE ONLINE WORLD Businesses need to go where...
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Part 2: Taking Advantage of the Online World (chapters 7 and 8)

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. Chapter 7: Using Social Networks to Your Advantage   In this chapter, we...
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Appendix: Put Your Business Online: A Guide for Accelerating Your Business on the Internet

This article is part of an book on bringing a small business online.   You can get free PDF version on top of this page or a kindle/paperback HERE. ​Appendix I:  The Story of Ocoos In the foreword, we mentioned that the authors came from the Fortune 500 world, where...
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